You may complain against:
Appeals and Complaints are your requests against any dissatisfaction you experience in your learning environment as a student of AOU.
Appeals and Complaints are not the same, so when requesting for a review you need to be clear about the difference.
The sooner you complain the better.
Complaints that are lodged after a long gap (after one whole academic year) may be difficult to resolve unless backed by strong supportive evidence.
For your convenience the University has set up an online appeals and complaints system that can be accessed through your SIS (Student Information System) account.
You need to complete the available form with all details duly filled in and your completed form will be directed to the concerned authority.
You will be required to fill up an online form and provide all details about the issue that you are appealing or complaining against.
You will also be required to provide your student identification details including your name, and contacts, and names and details of any other entity involved in the matter.
You may lodge a complaint any time during the academic year, by completing the University student complaints online form. You must state the grounds for the complaint giving detailed reasons to support his/her case.
The student affairs department will process the complaint and forward it to the concerned department(s) for consideration. The concerned department will examine the complaint and it may consult other members of University staff or departments if it is deemed appropriate in particular cases.
The Concerned department may find grounds for complaint and produce a report on the case setting out decision on the case and the documentations considered.
The report will be sent to the Assistant Director for Administration and Finance or Assistant Director for Academic Affairs based on the nature and subject of the complaints for approval.
Upon approval the Student Affairs Office will notify the final outcome of the complaint to the student.
If you are registered for an Open University Validated Award Programme and still dissatisfied with the decision of handling your appeal / complaint , you may complain to the Open University.
You will find more information on this process in the Student guide to studying on a programme validated by The Open University.