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Job Vacancy Announcement

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about university services, programs, and procedures
• Handle customer complaints and escalate issues when necessary
• Maintain records of customer interactions and follow-up actions
• Respond to inquiries received via phone, email, and other communication channels
• Achieve service quality standards and performance targets

Requirements:

• ​​Bachelor's degree

• Good command of English (written & spoken)

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Proficiency in Microsoft Office applications

• Ability to work under pressure and handle a high volume of calls

• Previous call center or customer service experience is a plus​

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